# Integrations

## **Integration channels for your internal communication**

You will see 4 different channels under the Integrations section. These are: Twitter, Email, Slack and Web-hook. (We are developing new integration channels for you :smile:)

These integrations will be triggered when there is a new incident or maintenance.

{% hint style="info" %}
If you choose your incident or maintenance record as **internal**, you will **only be sharing** it with your integration channels, *except Twitter*.
{% endhint %}

{% hint style="warning" %}
You manage the Twitter integration channel here. However, the tweet is not triggered for the **internal** incident or your maintenance record. In order for a tweet to be triggered, your incident or maintenance record must be **public**.
{% endhint %}

![The number of integrated accounts is displayed in the upper right corner of the relevant channel.](https://1378665539-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LuHHbbgcDhfS5tX43QU%2Fuploads%2FVgJCnyn9YhybwwNjQzRf%2FIntegrations.png?alt=media\&token=caf2c6b1-c235-4379-96b6-d7da86f211ea)

## **To configure a new channel** 

* Press the "**Configure**" button for the corresponding Integration channel. To be valid for all integration channels (Twitter, Email, Slack and Web-hook), the left side of the screen that opens is reserved for your channel management. On the right part of the screen, you can see the details of the integrated accounts.
* You can integrate more than one account to the extent allowed by the package you are a member of. You can delete and re-add integrated accounts at any time.
* You can quickly integrate the Twitter and Slack accounts you want with a few clicks. For this, you can follow the instructions on the screen.
* For Email and Web-hook, simply enter the relevant e-mail address or URL and click the "**Add**" button.

{% hint style="danger" %}
A verify e-mail is automatically sent to the e-mail address you will add. Please check your junk box and don't forget to verify your mail account! Otherwise, the account you have integrated cannot receive mail!
{% endhint %}

![Manage your Integration Channels](https://1378665539-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LuHHbbgcDhfS5tX43QU%2Fuploads%2FmW2YuDlOaWE1gF0h0ghK%2FConfigure.png?alt=media\&token=1b6853b7-60fc-43b7-91d9-04f0bbf1cd71)


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