It doesn’t matter whether you have 1 million end users or 100 corporate customers. Even if you use the best technologies for your own product or even if you have very good developers and very good design teams, sometimes your services may not work, sometimes you may experience problems that you could not foresee. In such times, companies have to manage this troubled process very well. While the think-tank develops to find and solve the problem, you also have to consider customer satisfaction while answering countless calls and tickets.